Help desk for SaaS teams
Shared inbox, live chat, help center, ticketing, and a customer portal. Unlimited tickets. Email, chat, and the portal create a ticket automatically. On Growth, new tickets are assigned to agents automatically. SLA and routing from $24 per agent a month, billed annually.
Per agent · Unlimited tickets · Free mailbox cutover
The work, not the wallpaper
Klevrio sits between the inbox, the company on the ticket, and the customer who is waiting.
Inside the desk
They all sit in the same list. You open one thread and you already have the company, the last reply, and who owns it. Nobody asks “which inbox was that in?”
Shared Inbox · email & channels
Service levels
On Growth, one SLA tracks first response and resolution. High and urgent can have tighter targets than the default. You can count only business hours. Starter does not include an SLA.
Who takes it
On Growth, new tickets go round robin or to the agent with the fewest open tickets. Assignment can stay with agents who are online, and stop once someone is at their open-ticket cap. Starter leaves assignment to the team.
Reports
Every plan includes the support overview. Custom dashboards are on Growth, up to three, and unlimited on Business. SLA and satisfaction stay empty until those settings are on.
Examples
These describe how a team uses the desk. They are examples, not customer reviews.
Example
A billing email and a chat from the app land in the same list. The company is already on the thread, so I send the plan-change macro and the SLA clock is visible.
Support lead 6-agent SaaS team
Example
An employee emails the help address and a ticket opens on its own. On Growth it goes to whoever has the fewest open tickets. The client company stays on the thread.
IT lead Internal team plus a client portal
Example
I still open a ticket by hand when the request starts in a meeting. Everything that arrives by email, chat, or the portal already has a number, an owner, and a status.
Ops lead 5-agent team on Growth
Pricing
Per agent, per month, on annual billing. Unlimited tickets on every plan. This is the seat rate, not a flat price for the product.
Shared inbox, email, chat, portal, and help center for small teams.
From
per agent / month, billed annually
Includes
Most popular
SLA, dispatch, round robin, custom reports, and sidebar apps.
From
per agent / month, billed annually
Everything in starter +
Higher limits on agents, fields, routing, and dashboards.
From
per agent / month, billed annually
Everything in growth +
Growth for 5 agents is $120 a month on annual billing. That is the seat total, not a one-time price for the product.
All plans are billed per agent. Starter includes up to 5 agents. You’ll add a payment method at checkout and are billed for the seats you choose.
vs Zendesk vs Freshdesk vs Intercom vs Help Scout
What each plan includes. A dash means that plan does not include it.
| Feature | Starter | Growth Most popular | Business |
|---|---|---|---|
| Limits | |||
| Agents Seats included in the subscription. | Starter Up to 5 | Growth Up to 50 | Business Up to 999 |
| Support addresses Mailboxes that can receive tickets. | Starter 1 | Growth 5 | Business 20 |
| Tickets Conversations your team can handle. | Starter Unlimited | Growth Unlimited | Business Unlimited |
| Inbox | |||
| Ticketing Status, priority, and type on every request. | Starter Included | Growth Included | Business Included |
| Shared inbox Mine, unassigned, open, pending, and closed. | Starter Included | Growth Included | Business Included |
| Email Support mail becomes a ticket, and replies go out from the mailbox. | Starter Included | Growth Included | Business Included |
| Messenger Live chat widget, queue, and an agent joining the chat. | Starter Included | Growth Included | Business Included |
| Customer portal Customers submit and reply on a branded portal. | Starter Included | Growth Included | Business Included |
| Internal notes Notes the customer never sees. | Starter Included | Growth Included | Business Included |
| Tags Labels used to filter the queue. | Starter Included | Growth Included | Business Included |
| Bulk actions Update several tickets at once. | Starter Included | Growth Included | Business Included |
| Data export Download the inbox as CSV. | Starter Included | Growth Included | Business Included |
| Omnichannel One inbox for email, chat, and the portal. | Starter Included | Growth Included | Business Included |
| Agent availability Agents mark themselves online or away. | Starter Included | Growth Included | Business Included |
| Automation | |||
| Saved replies Macros with merge tags. | Starter 10 macros | Growth Unlimited | Business Unlimited |
| Ticket fields Custom fields on a ticket. | Starter 5 fields | Growth 25 fields | Business Unlimited |
| Business hours The hours the team is available. | Starter Included | Growth Included | Business Included |
| SLA policies One first-response and resolution target. | Starter — | Growth Included | Business Included |
| CSAT A rating after the ticket closes. | Starter Included | Growth Included | Business Included |
| Triggers Automatic customer emails for ticket events. | Starter Included | Growth Included | Business Included |
| Ticket dispatch Rules that tag, prioritize, and assign new tickets. | Starter — | Growth 25 rules | Business Unlimited |
| Round robin Assign new tickets to agents in turn. | Starter — | Growth Included | Business Included |
| Load balancing Assign to the agent with the fewest open tickets. | Starter — | Growth Included | Business Included |
| Customers | |||
| Knowledge base Public help center with folders and articles. | Starter 50 articles, 10 folders | Growth Unlimited | Business Unlimited |
| Contacts The people who write in. | Starter Included | Growth Included | Business Included |
| Companies Contacts grouped by company. | Starter Included | Growth Included | Business Included |
| Reporting | |||
| Analytics Volume, response time, and satisfaction. | Starter Included | Growth Included | Business Included |
| Explore Custom reports, dashboards, and CSV export. | Starter — | Growth 3 dashboards | Business Unlimited |
| Apps | |||
| Sidebar apps Custom HTTP endpoints shown on the ticket. | Starter — | Growth 5 endpoints | Business Unlimited |
| Team | |||
| Roles and permissions Admin and Agent access. | Starter Included | Growth Included | Business Included |
| Get started | Get started | Get started | Get started |
SaaS teams, agencies, and ecommerce stores that answer by email and live chat and want a company on the ticket, macros, an SLA, and an owner. Phone, WhatsApp, SSO, and HIPAA are not in the product. SaaS · Agencies · E-commerce
Not right now. You choose a plan at checkout and are billed for the seats you add. You can cancel anytime from billing settings.
Yes. You can upgrade, downgrade, or cancel your plan at any time from the billing settings. Changes are prorated automatically. Checkout is self-serve. A demo is a walkthrough, not a required contract.
Email, live chat, and the customer portal, in one inbox. Klevrio does not include phone, SMS, WhatsApp, or social channels.
Yes, as a mailbox cutover. Create the workspace, connect the support address, embed chat, invite agents, forward the old address, and rewrite the macros you send. The old ticket archive, phone numbers, social channels, and SSO do not move. Most small teams finish in an afternoon. See the steps
Connect the support mailbox, embed chat, and invite the team. The cutover is an afternoon.
